Returns and Refunds
If something is not right, you may return it within 30 days of delivery.
What we can accept
- Unopened syrup bottles with the factory seal intact.
- Glassware, bar tools and carbonation kits in resaleable condition, with their original packaging and any included parts.
- Gift crates returned complete, with every item still in the crate.
What we cannot accept
- Syrup bottles that have been opened. These are food products and we cannot resell them once the seal is broken.
- Carbonation cylinders that have been connected or discharged.
- Glassware returned loose, without the packaging that protects it in transit.
How a return works
- Start the return through our contact form and quote your order number.
- We reply with a return authorisation and the correct return address.
- Send the item back in packaging that will survive the trip.
- Once the item is received and inspected, the refund goes back to the original payment method.
Refunds are issued within 5 business days of inspection. Depending on your bank it can take a few days more to appear on your statement.
Return shipping
If the return is down to our error — wrong item, damaged on arrival, a fault — we cover return shipping. If it is a change of mind, return shipping is yours.
Something arrived broken
Send us your order number and a photograph of the breakage and the box. We will replace it. You do not need to send broken glass back to us.